Started by a housekeeper, run like a hotel
Cleaning began in 2016 with one van, two cleaners and a checklist borrowed from a 300-room hotel. The van count changed. The checklist did not.
The standard came from the hotel floor
Lena Marsh spent eleven years running housekeeping at a downtown Raleigh hotel, where every room was inspected against a written list before a guest saw it.
When she started cleaning homes, she kept the list and the inspection. The difference between a tidy house and a hotel‑clean one, she says, is that someone checks. At Cleaning, the team lead does, on every visit.
Lena still trains every new hire personally during their first week.
Four things we refuse to compromise on
These are the rules the office runs on. They cost more than the alternative, and they are why clients stay for years.
The people who run the office
Thirty-two cleaners work out of Raleigh, Durham and Cary. These four are the ones you will hear from when you call.
Lena Marsh
Founder and head of training
Andre Bell
Operations, Raleigh and Wake Forest
Maeve Sullivan
Operations, Durham and Chapel Hill
Theo Nakamura
Client care and scheduling
Ten years, by the numbers
Growth has been slow on purpose. We add a team only when a senior cleaner is ready to lead one, which keeps the standard intact.
Good jobs make good cleaning
Turnover is the quiet reason most cleaning companies are inconsistent. Ours is under 15% a year because the work is paid, trained and respected.
Teams keep their homes, their schedules and their tips. Leads are promoted from within. If you want to work this way, we are usually hiring.
Clients who have stayed the longest
Some of these households have had the same team since 2019. Their words, unedited.
They missed a shelf once. I mentioned it and someone was back the next morning. That is the guarantee working.
Elaine W.
Apex
